We Are Open! Please Read Covid-19 Policy Below Before Visiting.
COVID-19 - March 23 - Phase 2 Safety Policies
Effective immediately, we have dramatically revised our business operations in the interest of personal and public safety. If you are interested in some deeper insights, consider reading the staff memo we emailed to our team this morning.
Here are the pertinent changes as they impact store visits:
- If you have been ill in the past two weeks or have traveled outside of Canada, please DO NOT VISIT
- •If you would like to shop today, please call for entry – our doors are locked
o Customers are NOT PERMITTED INSIDE THE STORE
o Maintain 6-foot distance from staff at all times
o DO NOT TOUCH ANYTHING
If you have accidentally touched something, please advise staff immediately
o Please call for service and be prepared to pay with Interac e-transfer or other contactless payment method. We will bring your goods to you.
SERVICE – DROP OFF
- If you have a service bike to drop off, please put it in the bike rack and call us from your vehicle.
- We will collect your information by phone and come out to disinfect and evaluate your bike.
SERVICE – PICK UP
- If you have a service bike to pick up, please call us from your vehicle.
- We will discuss the work order, collect your payment by Interact e-transfer or contactless payment, and email you a receipt.
- We will bring your bike out to the front bike rack and disinfect it prior to delivery.
We are working tireless to provide a safe workplace for our team and a safe shopping experience for our community.
These initiatives are not where we want to be – but it is where we are. Please respect our space and remember that we are all in this together.
STAY SAFE. STAY HEALTHY. RIDE BIKES.
Should you need bike service, but don't want to visit the store, we are trialing an at-home service option. We will come to your house to service the bike. You can leave your bike outside your garage and we will service it from our vehicle. You will not make physical contact with our technicians at all.
Payment will be accepted by e-transfer only so no cash or credit cards need to be shared.
Prices start at $109.99+HST for a comprehensive tune-up. Limited time slots available, so act fast. Interested? Email us! (firstname.lastname@example.org)